Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

Our policy lasts 7 days since the order is received by mail (USPS) or International shipping carrier. If 7 days have gone by since the order is received by mail (USPS) or International shipping carrier, unfortunately we can’t offer you a return. We only offer store credit for returns. We do not issue refunds to original method of payment. You will have 30 days to use the credit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You have to send the item within 7 days and send us the tracking number.

***You will be given a credit to use in the store***. You will have 30 days to use the credit.

*For returns you must contact us to be able to indicate the return address.

Exchanges Policy

Our policy lasts 7 days since the order is received by mail. If 7 days have gone by since the order is received by mail, unfortunately we can’t offer you a exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You have to send the item within 7 days and send us the tracking number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You will have to pay the difference in price if the other piece is more expensive. If the item is less expensive, you will be credited with that difference. You have 30 days to use the credit. No money will be returned.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

*For exchanges you must contact us to be able to indicate the return address.

We will not able to make an exchange if any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Sale items (if applicable)
Only regular priced items may be exchange or return, unfortunately sale items and with discount code cannot be exchange.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at maxxiblue.shop@gmail.com

When you place an order with us please note that the liability is between you and USPS or the International shipping carrier. We do not make any exceptions to this policy.

When the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.

Confirm that the shipping address you entered in is correct.
Visit your local USPS office with tracking handy to see where the mail man dropped off your package
Check with neighbors to see if your package got dropped off next door.
Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.